Privacy Policy

Privacy Policy

Effective Date: January 10, 2025
Carol Buchanan Counselling ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with applicable laws, including the Australian Privacy Act and other relevant data protection regulations.

1. Information We Collect

We collect personal information in the following ways:

Directly From You:

  • Name, email address, phone number, and postal address
  • Payment details for program subscriptions (processed securely via third-party platforms)
  • Personal details shared during counselling sessions (with your consent)

Automatically:

  • IP addresses, browser types, and device information via cookies and similar tracking technologies
  • Usage data related to how you interact with our website, services, and products

Third-Party Services:

  • Information from payment processors like Stripe
  • Details from social media platforms if you connect with us there

2. How We Use Your Information

Your information is used for the following purposes:
✔️ To deliver counselling services and program content
✔️ To process payments and manage subscriptions
✔️ To send updates, newsletters, and promotional materials (only if you’ve opted in)
✔️ To improve our services, website, and customer experience
✔️ To comply with legal and regulatory requirements

3. Sharing Your Information

We only share your personal information as follows:
  • Service Providers: With trusted third parties who assist in providing our services, such as payment processors (Stripe), website hosting, and email marketing platforms.
  • Legal Compliance: If required by law, regulation, or court order.
❌ We do not sell, rent, or trade your personal information.

4. Data Storage and Security

We take appropriate technical and organizational measures to secure your personal information against unauthorized access, loss, or misuse. This includes:
🔒 Encryption & secure servers
🔒 Regular security audits
🔒 Restricted access to sensitive data
  • Payment information is processed securely through third-party services and is not stored on our servers.
  • Counselling session records are securely stored and only accessible by Carol Buchanan.

5. Your Privacy Rights

Depending on your location, you may have the following rights:
✅ Access your personal information and request a copy
✅ Correct inaccurate or incomplete information
✅ Request deletion of your personal data (subject to legal obligations)
✅ Restrict or object to the processing of your data
✅ Opt out of marketing communications at any time
To exercise your rights, please contact us at carol@moveoncounselling.com.au.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience by:
🍪 Saving preferences to improve website functionality
📊 Tracking analytics to improve services
You can manage cookie settings in your browser. Disabling cookies may limit website functionality.

7. Cancellation and Refund Policy

For details on cancellations and refunds, please visit our Cancellation Policy page.
Refunds (if eligible) will be processed within 5-7 business days.

8. Discussion Room Guidelines

Your contributions in our discussion room are stored to improve community interaction.
By participating, you agree to:
✔️ Keep discussions respectful and relevant
✔️ Not share confidential or sensitive personal information
✔️ Follow community guidelines (violations may result in removal)

9. Updates to This Policy

We may update this Privacy Policy as needed. Significant changes will be communicated via:
📩 Email notification
📌 Website notice

10. Contact Us

For any questions about this Privacy Policy, please contact:
📍 Carol Buchanan Counselling
📧 carol@moveoncounselling.com.au

We are committed to supporting you on your journey to self-love, resilience, and growth.