Too many small business owners fall into a dangerous trap tying their prices to their self-worth instead of the value they provide.
When you price based on doubt, imposter syndrome, or fear, you undercharge, overwork, and attract the wrong clients. But here’s The Stern Truth:
Your worth isn’t up for debate—your impact is.
Your clients don’t pay for your self-esteem; they pay for results. More revenue, more time, less stress—that’s what they value, and that’s what you should be charging for.
That’s where the real power is. Because when you price based on value:
- You attract clients who respect what you do and see it as an investment, not an expense.
- You free yourself from the endless cycle of overworking and undercharging.
- You set a standard that reflects the transformation you create.
So ask yourself: Are you pricing for value or pricing from self-doubt?
If so, it’s time to step into your power as a business owner.
And that, my friends, is the moment you step into the true power of being a business owner. AND THAT”S THE STERN TRUTH!
You can listen or watch more on this topic last week's THE STERN TRUTH: BUSINESS UNFILTERED episode.
Learn how to close the gap between marketing and service delivery to build customer trust and grow your business.
Investing in eye-catching marketing materials like a sleek website and a wrapped truck can initially draw potential customers to your business. However, many businesses fail to convert these leads due to what is described as "the service gap" – the gap between marketing promises and delivering actual customer service. This disconnect can turn away ready-to-buy customers, leading to missed opportunities and wasted marketing investments.
The effectiveness of marketing efforts is measured not just by attracting customer interest but by how efficiently inquiries are handled. A customer's journey from discovery to engagement can falter if businesses fail to respond promptly to inquiries. Without a reliable system for managing customer interactions, even the most compelling marketing strategies can fall flat, causing potential clients to seek services elsewhere.
Bridging the service gap involves auditing the customer journey to identify weaknesses and implementing systems for effective communication and follow-up. Simple measures like setting automated responses, establishing response time standards, and using CRM software can significantly enhance customer experiences. Ultimately, the most impactful marketing strategy is one that translates promises into experiences, fostering trust and generating word-of-mouth referrals that drive growth.
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